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Return and Refund Policy

Effective Date: January 1, 2024

At Zait o Khal, we are committed to providing our customers with the highest quality Levantine delicacies. Due to the perishable nature of our products, we have established the following return and refund policy to ensure the satisfaction of our customers while maintaining product integrity.

1. Return Policy
No Returns on Perishable Goods

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  • Perishable Items: Due to health and safety regulations, we do not accept returns on any perishable products, including but not limited to Makdous, Labneh Balls, Stuffed Cherry Peppers, and other food items.

  • Final Sale: All sales of perishable goods are considered final. We recommend that customers carefully review their orders before accepting the items and finalizing the purchase.


2. Refund Policy
Eligibility for Refunds

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  • Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Service team at CS@zaitokhal.com within 3 days of receiving your order. We will require proof of damage, such as photos of the affected items and the packaging.

  • Incorrect Orders: If you receive an incorrect order, please notify us immediately at CS@zaitokhal.com. We will work with you to correct the issue, which may include a refund or a replacement shipment.

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Refund Process

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  • Approval: Once your refund request is approved, we will process the refund to the original method of payment.

  • Timeframe: Refunds will typically be processed within 3 business days after approval. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.


Non-Refundable Items

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  • Gift Cards: Gift cards and promotional items are non-refundable and cannot be exchanged for cash.

  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part.

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3. How to Request a Refund

 

  • Contact Information: If you believe you are eligible for a refund, please contact our Customer Service team at CS@zaitokhal.com within 3 days of receiving your order.

  • Information Required: Please include your order number, a description of the issue, and any relevant photos or documentation.


4. Product Quality Guarantee


At Zait o Khal, we stand behind the quality of our products. If you are not satisfied with your purchase for any reason, please reach out to us. While we cannot accept returns, we are committed to ensuring our customers are happy and will work to address any concerns you may have.

5. Contact Us


If you have any questions or need further assistance regarding our return and refund policy,

please contact us:

Email: CS@zaitokhal.com
Phone: +962795007464


We appreciate your understanding and cooperation. Thank you for choosing Zait o Khal.

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